Knowing when to call 911 and when to use the non-emergency line helps ensure emergency resources are available when they are needed most. Alamance County 911 Communications is available 24 hours a day, seven days a week, to assist with emergencies and non-emergency requests.
When Should You Call 911?
Call 911 when you need immediate assistance from law enforcement, fire, or emergency medical services. If a situation poses an immediate threat to life, safety, or property, do not hesitate to call.
Examples of emergencies include:
- Medical emergencies, including chest pain, difficulty breathing, or unconsciousness.
- Fires, smoke, or carbon monoxide alarms.
- Motor vehicle accidents involving injuries, hazards, or significant traffic obstruction.
- Crimes in progress, including assaults, burglaries, or domestic violence.
- Suspicious activity involving an immediate threat to someone's safety.
- Serious injuries or life-threatening situations.
- Hazardous material spills or other dangerous conditions.
If you are unsure whether a situation is an emergency, call 911.
When Should You Call the Non-Emergency Line?
The non-emergency line should be used for situations that require public safety assistance but do not involve an immediate threat to life, safety, or property.
Examples of non-emergency calls include:
- Reporting a crime that has already occurred and does not involve an immediate threat.
- Reporting suspicious activity that does not present an immediate danger.
- Requesting an officer for a non-urgent matter.
- Reporting minor traffic issues that do not create an immediate hazard.
- Requesting information about non-emergency public safety services.
Alamance County 911 Non-Emergency Number: 336-570-6777
If a situation becomes an emergency while you are speaking with a telecommunicator, let them know immediately.