Text-to-911 allows individuals to request emergency assistance through text messaging when calling is not possible or safe. This can be particularly helpful for individuals who are deaf or hard of hearing or for those who are unable to speak safely during an emergency.
When texting 911:
- Begin your message by providing your exact location.
- Clearly describe the emergency and the type of assistance needed.
- Include any important information about injuries or immediate dangers.
- Respond promptly to any questions from the telecommunicator.
- Keep your messages short and clear.
- Do not use abbreviations, emojis, or slang that may cause confusion.
Important reminders:
- Text-to-911 should only be used for emergencies.
- A voice call to 911 is preferred whenever it is safe and possible.
- Text-to-911 requires a text-capable mobile phone and an available cellular connection.
- Do not assume your message has been received until you receive a response.
- If texting is unavailable in your area, you may receive a message instructing you to call 911.
- If you are in immediate danger and cannot safely speak, use Text-to-911 if available.
In an emergency, call 911. For non-emergency assistance, call 336-570-6777.