When calling 911, remain calm and provide the telecommunicator with as much information as possible. The information you provide helps determine the appropriate response and allows responders to prepare before arriving.
Be prepared to provide:
- Location: Give the exact address or location of the emergency, including apartment numbers, building names, or nearby landmarks.
- Nature of the emergency: Clearly explain what happened and what type of assistance is needed.
- People involved: Provide the number of people involved, along with any relevant descriptions.
- Current conditions: Explain whether anyone is injured, whether there are ongoing dangers, or whether weapons are involved.
- Callback number: Provide a phone number where you can be reached if the call is disconnected.
Helpful tips:
- Remain calm and speak clearly.
- Answer all questions to the best of your ability.
- Follow any instructions provided by the telecommunicator.
- Stay on the line until instructed that it is okay to disconnect.
- If possible, move to a safe location while speaking with the telecommunicator.
What Not to Do When Calling 911
- Do not hang up before the telecommunicator tells you to do so.
- Do not exaggerate or provide inaccurate information.
- Do not assume the telecommunicator has all the information about your location or situation.
- Do not delay calling 911 to gather additional information if an emergency is occurring.
- Do not become alarmed if the telecommunicator continues asking questions after responders have been dispatched.
Remember: Emergency responders may be dispatched while the telecommunicator is still asking questions. Your answers help ensure they receive the information needed to respond safely and effectively.